In today’s rapidly evolving manufacturing landscape, equipment reliability and after-sales response speed directly determine corporate competitiveness. Longxin Laser, guided by its core philosophy of “customer-centricity,” has built a comprehensive service network spanning 30 provincial administrative regions across China and reaching over 180 countries worldwide, ensuring worry-free laser cutting operations for every client.
Tier 1 Hub: Headquarters Technical Center
Longxin Laser operates a 24-hour customer service command center at its Guangdong headquarters, staffed by a team of 20 senior engineers. Through AR remote diagnostic systems, the center enables fault prediction and has provided remote service to over 5,000 customers in 2024 alone.
Tier 2 Nodes: Regional Service Hubs
With 30+ regional service centers strategically located in major industrial zones nationwide, Longxin Laser maintains local spare parts inventory warehouses, delivering 4-hour emergency response service coverage.
Local Presence: On-Site Service Stations
Longxin Laser’s network of 200+ certified engineers provides on-site services nationwide, offering comprehensive “installation-process-maintenance” solutions that have improved customer equipment utilization rates by 25%.
Lightning Response: 400 service hotline connects within 15 seconds, with on-site arrival within 24 hours for non-remote areas.
Lifetime Documentation: Each device generates an electronic code for one-machine-one-code tracking, enabling targeted rapid problem resolution.
Process Support: Free tube cutting process upgrade packages available to support customer product innovation.
Satisfaction Tracking: 100% follow-up after service completion to gauge customer satisfaction and achieve service loop closure.
On August 23rd at 9 PM, a Vietnamese display rack manufacturer experienced a sudden low-power alarm malfunction during night operations. Longxin’s Ho Chi Minh City service station engineer arrived on-site at 11 PM with backup components, working tirelessly until 1 AM to restore production—10 hours ahead of the original schedule. Longxin Laser prioritizes customer urgency with 24-hour standby service, promptly resolving emergency situations.
Longxin Laser’s global service network has achieved breakthrough development, successfully establishing operations in Brazil, Vietnam, Turkey, and other strategic locations in 2025, creating a new matrix of overseas technical service centers. Originating in China and serving the world, we remain committed to transforming technological leadership into tangible service value that customers can experience firsthand.
